This policy explains how Tenerife Fishing Experts ("we", "us") handles personal data when you contact us or use this website. We process personal data in line with the EU General Data Protection Regulation (GDPR) and applicable Spanish law.
Who is responsible
Tenerife Fishing Experts operates this website and is the controller of the personal data described below. You can reach us at book@tenerifefishingexperts.com or on +34 659 987 284.
What data we collect
- Enquiry data you send us voluntarily via WhatsApp, email, or phone — such as your name, contact details, trip dates, group size, and any preferences you share.
- Technical data collected automatically when you visit the site — such as IP address, browser type, and pages viewed — via server logs and analytics tags.
We do not run on-site booking or payment forms; bookings are arranged directly with you by message.
Cookies & analytics
This site loads Google Tag Manager, which may in turn load analytics and marketing tags (for example Google Analytics) that set cookies to measure traffic and improve the site. You can control cookies through your browser settings; blocking them will not stop the site from working.
Why we use your data (legal basis)
- To respond to your enquiry and arrange a trip — on the basis of your request and our legitimate interest in answering you.
- To operate and improve the website and understand its usage — on the basis of legitimate interest and, where required, your consent.
Sharing your data
We share data only as needed to run the service: our hosting provider (which stores the site and mail), Google (Tag Manager/analytics), and Meta/WhatsApp if you contact us through WhatsApp. We do not sell your personal data.
Retention
We keep enquiry data only as long as needed to handle your request and any resulting trip, then delete or anonymise it. Technical logs are kept for a limited period for security and diagnostics.
Your rights
Under the GDPR you can request access, correction, deletion, restriction, or portability of your data, and object to certain processing. To exercise these rights, email book@tenerifefishingexperts.com. You may also complain to the Spanish data-protection authority (AEPD).
Contact
For any privacy question, email book@tenerifefishingexperts.com.